Sunday 31st May 08:42


Assertiveness: Using Your Innate Confidence for Better Relationships

assertiveness_large_200Do you want to know why some organizations positively fizz when you visit them, while others are as stale as flat beer? It's to do with the people. The top organizations value their staff and their staff value themselves. In the best organizations, managers have learnt how to manage assertively rather than adversarially and their staff have learnt how to express themselves openly and honestly, to assert their rights while acknowledging those of others, and to put the quality of their relationships at the top of their agenda. Which all leads to organizations you want to belong to and to do business with.

How to Become Competent in Assertiveness

There are a number of key skills that you need to master in order to be competent in assertiveness. These include:
· knowing the difference between aggression, submissiveness, and assertiveness
· knowing how to respond when people infringe your assertive rights
· knowing how to deal with conflict
· being able to say "No"
· being able to respond to praise and criticism assertively
· knowing how to express what you want
· knowing how to manage others assertively.

Assertiveness and ManageTrainLearn

On this website, you'll discover a wide range of resources that will help you master the skills of assertiveness. If you are learning these skills primarily for yourself, the Step by Step to the Real Assertive You is an ideal place to start. If you are learning these skills in order to teach them to others, then the MTL 1DayCoursePlans and MTL E-Manuals will provide you with an inexhaustible reservoir of material.

Other Products and Resources

In addition to these products, you can also access free assertiveness materials on this site, such as the 10-day free email course in Assertiveness. For those of you who are interested in building a corporate library of Assertiveness products, you should download the Assertiveness Skills Collection at 30% discount over catalogue prices. 

Read this month's article on Assertiveness:

Learn To Say "No"

Assertiveness: Products

Improve the performance of your team by training all your key staff in Assertiveness.

View our range of Assertiveness products