Saturday 04th July 04:10

"Do You Take Your Staff for Granted?"

Hi everyone,

Do you take your staff for granted?

According to Ed Gill, owner of website BestPath Business Coaching, 65% of people surveyed think you do. That's the number of people who say they never, repeat never, get a word of praise from their bosses even though they regularly deliver good work.

And it also shows in the top reasons why people leave their jobs. According to new surveys, people don't leave their jobs because they find a better one or because they don't like their present one. In fact, people don't leave jobs. They leave their managers. And one of the reasons is because they are not appreciated.

Warren Bennis is professor of Business Administration at the University of Southern California, an area of America that is particularly dry and arid. Yet every day on his way in to work, he drives past beautiful green well-cut lawns and brightly-coloured flower beds. Bennis says, "It makes a big difference to my working day but I wonder if anyone has reminded the gardeners of the affect they have. Probably not."

The need for appreciation is a natural law. It forms part of Abraham Maslow's hierarchy of needs, after we meet our basic needs, security needs and social needs. But while these three needs are largely met in the way we live today, our needs for affirmation, acceptance and simple recognition are not.

I know a trainer who often runs "the Dorothy Test" with her students at her nursing school. She takes the seond year and at the end of each term gives them a pretty demanding test on what they have covered that term. Invariably, the last question in one of the tests is the Dorothy Test, which reads, "What is the name of the person who cleans the nursing centre?"

When students first come across the Dorothy Test, next to questions on anatomy and pharmacology, they think it's a mistake. When they raise this with their trainer, she tells them, "No, it's no mistake. In your careers, you will meet many people. Everyone of them is important. They deserve your recognition and appreciation, even if all you do is smile, nod your head and say "hello"."

The first time the question appeared on a test paper, the answer was "Dorothy" and ever since, the question has been known as the Dorothy Test.

If you don't know the names of your gardeners, cleaners, and other people who make a big difference to your working day, take time out today to go and say "thanks". After all, they could be in with the 65% who feel unappreciated and are looking elsewhere for a more appreciative employer.


(c) ManageTrainLearn 2011