Monday 20th May 13:14

Management Training News: w/c 13th February 2011

Management Training Resources: w/c 13th February 2011

This week, we celebrate St Valentine's day with some thoughts on the link between work and love and maybe inspire a change in attitude that will last you all year.

Other items in this week's "Management Training Resources" include the launch of our 7th iPad application on Customer Care; a look at the "old hag - young woman" model; the biggest business blunder of 2010; and a new look at one of the most influential management gurus of all time, Elton Mayo.

--------------------------------------------------

Small Things With Great Love

valentines_day_heart_175 Love and work don't always go together but, if you think about it, there is a very strong link between success in work, including management work, and the love that you have for your work. On the courses that we run in Maximising Your Potential, we suggest that, without love for your work, you cannot possibly reach your full potential or do it with joy... more

--------------------------------------------------

Customer Care on the iPad

customercarecombobook_142 Our iPad training courses are coming thick and fast. After recently announcing the launch of the sixth programme in the series, "Counselling Skills", we're now able to tell you that the seventh programme, "Customer Care", is also out. The latest manual continues our partnership with top American mobile publisher, Intersog. Like all the previous manuals in the series, "Customer Care" makes use of the innovative learning system called Combobook. Using this system, "Customer Care" will make it easy for you to deliver excellence in customer care. By putting together great content, great technology, and a great learning system, this is a must-have product for anyone who wants to leapfrog the competition and become a market leader... more

--------------------------------------------------

Old Hag - Young Woman

oldhag_142 The "Old Hag - Young Woman" model is a management model that teaches us that everything we see in the world can be interpreted in more than one way. It is an invaluable way for people to learn that our view is not necessarily other people's view and that other people's view of things can be just as valid as ours, perhaps even more. Because of this, the "Old Hag - Young Woman" model can be used on training courses that teach thinking skills such as innovation. However, it can be even more valuable when used at any point on any training course when people get stuck because of their refusal to see other points of view than their own... more

--------------------------------------------------

Blunders of the Year

oscars_175 It's that time of year when we look back on the successes of last year. The Golden Globes were held in January, the BAFTA's in February and soon it will be the turn of the biggest of them all, the Oscars. Not to be outdone, some business websites have been nominating their top prizes in business for 2011. But one site, CBS's Interactive Business Network, BNET, has turned its celebrations upside down and decided not to list the top companies of the year but the worst. You might be surprised to find out which company's actions were the worst of 2011 and committed the number one blunder of the year... more

--------------------------------------------------

Management Gurus: Elton Mayo

eltonmayo_175 George Elton Mayo was an Australian who became one of the best-known management theorists after his experimental work on employee motivation in the 1920's and 30's. Mayo was a lecturer at the University of Queensland when he decided to move to the University of Pennsylvania in America in 1923 and then to the Harvard Business School in 1926 where he became professor of industrial research. It was from here that he took on the research that was to make him one of the most famous names in management history... more

--------------------------------------------------