Saturday 23rd March 15:58

Management Training News: w/c 29th April 2012

Management Training Resources: w/c 29th April 2012

This week, we put the spotlight on one of our most popular free management training materials, the "Millionaire's Row" teambuilder. Find out how to use this game in your training from the first item below.

Other items in this week's "Management Training Resources" include a look at one of the best motivational techniques in management; a quiz on Customer Complaints; a story about the Man Who Worried Himself to Death; and our roundup of the best management training materials of the month.

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Free Management Training Materials: "Millionaire's Row"

03._millionairesrow_142 Here's a free training room game that you can add to practically any training course you run as a memorable end-of-course summariser. It's entertaining, huge fun, and will round off what your trainees have learnt. What's more, it can make some of them (paper) millionaires! It's "Millionaire's Row", an original game from ManageTrainLearn that is part quiz, part TV show, and part training exercise. It's also completely free for you to download and use on your own courses royalty-free... more

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Use the Zeigarnik Technique to Motivate Yourself out of Procrastination

02zeigarnik01_175 Some of our favourite management training materials are those that help us manage our worst workplace habits. One of these is procrastination, the art of putting things off. And one of the best techniques that we've ever come across for dealing with procrastination is a little-known technique that was discovered by a Russian psychologist in the 1920's while sitting in a Viennese cafe observing how waiters did their job. It's known as "the Zeigarnik effect" and for all you know, you may already be using it... more

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Management Training Quiz: Customer Complaints

customerservicestyle_175 Do you know how to respond empathically to an angry customer? Do you know how many other people a dissatisfied customer will tell? Can you say what complainers really want from you? Do you know how to use a customer's name? And do you know how much to apologise? All of these and more are in this week's management training quiz on "Customer Complaints". It's free to enter and you could win a prize. For fun and learning, try this week's quiz here... more

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Stop Worrying Yourself to Death

overcomingworry03_175 A recent survey by the Everyman Campaign has discovered that the average person spends 36 minutes every day worrying. That's 9 whole days a year or a year and a half over a lifetime. To make matters worse, nearly half of respondents admitted that they can't stop worrying and believe they are "born worriers". If this picture of how people live their lives rings a bell with you, then take a moment out of your anxieties to read this story of The Man Who Worried Himself to Death... more

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Our Round-Up of April's Management Training Resources

review_175 It's end-of-the-month time again and here's our pick of some of the outstanding features of April 2012's management training resources. First off, we tried to April-fool you with the salutary lesson of George Turklebaum. Next, we gave you 3 more management training products to add to our series of free MTL Motivators. We ran 4 quizzes this month on leadership, recruitment, customer care, and presentation skills. And we peppered the rest of the month with a Springtime newsletter, website reviews, new exercises, and some of the best links ever to online management training materials... more

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