Saturday 23rd March 16:09

Management Training News: w/c 15th July 2012

Management Training Resources: w/c 15th July 2012

This week, we publish our 17th management training book with bookboon, the top Internet site for free management training materials. Download it now from the first link below.

Other items in this week's "Management Training Resources" include a lovely case study on brainstorming from the Pacific, Power and Light company; a quiz on the art of listening; a new feature on why first impressions count; and our spotlight on the best-selling "Leadership Skills" E-Manual.

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Free Management Training Materials from ManageTrainLearn and Bookboon

01facskillsbookboon_175 Many of you will already know of our groundbreaking publishing agreement with bookboon, the website where you can download management training materials from the leading training organisations across the globe. Well, bookboon and ourselves have just published our 17th management skills book on "Facilitation Skills" and you can download it right now for free. You don't even need to leave your email address, so no pestering sales harassment. But it's the quality that counts. Find out by adding "Facilitation Skills" to your management training library right now... more

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A Problem of Ice, Bears, and Honey Pots

pylons_142 The management training resources we bring you range from articles, exercises, training plans, anecdotes, and quizzes, to management models, theories, websites, quotes, hints, tips, and new management training products. But one of our favourite kinds of resource is a good case study, preferably taken from a real-life situation that relates to the problems that managers face day-in, day-out. One such case study is the story of how the Pacific, Power and Light company in the North-western USA solved an intractable problem through brainstorming. Find out why we love this story here... more

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Management Training Quiz: The Art of Listening

quiz04_175 Do you know how you can tell if someone is listening carefully to you? Can you say what signs indicate active listening? Do you know what the purpose of listening in a counselling session is? Can you pick out different kinds of metalanguage? And do you know when to take notes in listening and when not? All of these and more are in this week's management training quiz on The Art of Listening. It's free to enter and you could win a prize. For fun and learning, try this week's quiz here... more

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First Impressions Last

04firstimpressions_142_01 If you are responsible for customer-facing staff, then here is a story that will give you pause for thought. It's about the impressions we get when we visit a business's premises and why they often determine whether we are going to do business with them or not. It's a true story and will resonate with many people who have had poor experiences of customer service. Fortunately, we'll also give you 8 top training tips to reverse the problem of bad first impressions and end up with the best-trained customer service staff for miles... more

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Our Spotlight on the "Leadership Skills" E-Manual

lead_142 The Leadership Skills E-Manual is a comprehensive management training manual that will give you everything you need to train your team and organisation to develop their leadership and management skills. With an easy-to-use interface, there are literally hundreds of useable features in this E-Manual that you can use straight from the page, mixed or matched with other resources, or adapted for your own needs. This e-manual is one of the most sought-after of our management training products... more