Monday 25th March 22:52

Management Training News: w/c 11th December 2011

Management Training Resources: w/c 11th December 2011

This week, we start an exciting new series of free management training materials with the MTL Motivators Teambuilding Powerpoint collection of 100 quotes. Download it from the first link below.

Other items in this week's "Management Training Resources" include the latest in our series of Hints and Tips, this week on Facilitation Skills; our look at the work of motivational guru, Frederick Herzberg; a coaching session on handling customer complaints; and our spotlight on the MTL SkillBooster, "Managing the Boss".

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MTL Motivators: Teambuilding Quotes

motivatorsteambuildingsq_142 In this free collection of Teambuilding Motivators, you'll find some of the most memorable quotes on teamwork, co-operation, and friendship. Read what Max Depree regards as the three key elements of working together; what Lewis Ergen thinks is the best indicator of team development, and why Paul McCartney likes the teamwork in a choir. There are 100 slides in this free collection. Browse through them for your own personal pleasure. Share them with your team colleagues. Or use them on training events... more

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Hints and Links on Facilitation Skills

02hintsandlinksfacilitationskills_142 Here is the eighth in our series of Hints and Links. This time we give you 10 key tips on Facilitation Skills followed by 10 links to some outstanding free management training materials on facilitation. There is an excellent slideshow, a great selection of pdfs to download to your library of management training products and a youtube video on what makes a great facilitator. This is a superb way to build and extend your knowledge and skills on facilitation... more

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Management Gurus: Frederick Herzberg

03herzberg_142 Frederick Herzberg has been described as "one of the most influential management gurus of the post-war era". This reputation relies on two concepts that he introduced into the world of management. The first was "job enrichment" and the second was his "motivation-hygiene" theory, more of which later. Although Herzberg was born and brought up in Massachussets in America, it was his experiences at the liberation of Dachau concentration camp towards the end of World War II that set him on the road to a lifelong interest in what motivates and de-motivates human beings.... more

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Questions and Answers: How to Handle a Customer Complaints

04qandacustomercomplaints_142 Our new series of scripted coaching sessions that we call "Questions and Answers" has proved popular with those of you who like our range of online management training materials. This week we bring you the latest in this series and listen in to a scripted coaching session on handling customer complaints. You'll learn loads of tips, including the first thing to do when someone complains, important Do's and Dont's, and exactly when and when not to use a customer's name. Take a look at this short conversation now and join our growing band of fans... more

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Spotlight on the MTL SkillBooster, "Managing the Boss"

05managingthebossskillbooster_142 Our series of MTL SkillBoosters are becoming a hit with more and more of you. This collection of one-page management training materials are ideal for busy managers, trainers and learners who want a quick-to-digest, practical-to-use, and nice-to-look-at summary of key skills. This week, we turn the spotlight on one of the most important skills going, managing your boss. In this SkillBooster, you'll learn 7 steps in building your relationship with your boss, 4 amusing boss labels, and how to "shape" your boss to get him or her to do what you want... more

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