Saturday 19th January 16:01

Management Training News: w/c 16th December 2012

Management Training Resources: w/c 16th December 2012

This week, all of our features have a Christmassy theme. We start with "A Christmas Story" from our good friend Paulo Coelho. It has a message for anyone who values the mystery of human talents. Read it from the first link below.

Other items in this week's "Management Training Resources" include a Christmas-themed newsletter on earning your trainer's wings; a new quiz on delivering customer service in the Christmas shopping rush; 4 free Christmas party games straight out of the MTL product library; and our announcement of this year's Christmas Number One. Happy Christmas to everyone of you!

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"A Christmas Tale" by Paulo Coelho

clownjugglingoranges02_142 Most of the management training materials that we bring you every week are aimed at helping you directly with a skill at work. This week, with just one week to go before Christmas, we're not going to do that. Instead, we're starting our Management Training Resources with a simple magical Christmas story from our good friend Paulo Coelho. It's a delightful old tale that will touch your heart. But it also has a profound message for anyone who has doubts about what they can offer in this world. We hope you will enjoy it as our Christmas gift to each and every one of you... more

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Newsletter: "Earning Your Trainer's Wings"

itsawonderfullife_175 We're definitely in the Christmas mood this week with a newsletter that we hope will make your heart glow with festive Christmas joy. It's about one of our all-time favourite films, "It's a Wonderful Life", which we watch at home every Christmas. Sure, it's got a Christmassy theme and it's got a good business story with a message for modern-day Scrooges and money-grabbers. But, we love it for one other reason. Because it tells you how you can earn your trainer's wings. Intrigued? Then read on... more

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This Week's Quiz: Delivering Customer Service

quiz_175 Do you know what is the biggest turn-off for customers when they go to buy something for Christmas? Is a product with a good specification more desirable than a product that is reliable? Do you know the secrets to keeping a customer after the Christmas rush is over? Can you define customer care? And do you know the best way for your staff to improve customer service when they're snowed under at Christmas? All of these and more are in this week's Christmassy quiz on Delivering Customer Service and is one of the management training resources featured in our online Customer Care programmes. The quiz is free to enter and you could win a prize. For fun and learning, try this week's quiz here... more

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4 Christmas Party Games: "Quotes, Tips, and One-Liners"

christmaspartygames_175_01 In our house this Christmas, we're eagerly looking forward to playing a new set of party games and they all come from the free management training materials that are our MTL Motivators. If you've ever downloaded any of these great products, you'll know that with each one of the 20 Powerpoint files, we give you an original team game that you can play in the training room that uses the 100 quotes, tips, and one-liners and come free with the packages. We've picked out 4 of the 20 that we really enjoy playing. Why not play too? You might even learn something!... more

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Our Christmas 2012 Number One: the MTL Delegation and Empowerment One-Day Course Plans

19_new_142 One of the things we do every Christmas is to look back on the year and see which of our management training products was the most popular with you. Well, in 2012, we can tell you that it was our MTL One-day Course Plans. This series of 60 course plans continues to be a hit with trainers because they offer instant solutions for those who need to run courses where time is short and you need great ideas and resources at your fingertips. This week, we shine the spotlight on the 3 course plans in the Delegation and Empowerment series. Follow the link to learn about the first in the series, "Managing in the 21st Century"... more

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