Top Ten Tips: Building Rapport
Building rapport is an essential skill today. It allows you to get on with work colleagues, establishes a sound basis for customer service, and guarantees your personal progress through the ranks.
Here are our top ten tips on building rapport with others.
1. Open your heart
It's no good using these top ten tips if you don't genuinely want to be of service to the other person. That means operating from the heart and not the brain.
2. Start with pleasant small talk
Small talk is a good way to start a conversation with someone you don't know. It allows you to make contact on safe ground.
3. Use touches of humour
When you inject a bit of appropriate humour into a conversation, it lightens the atmosphere and gives you a point of contact with the other person.
4. Listen carefully
One of the key top ten tips on building rapport is to listen carefully to others so that you pick up on not just surface information but also underlying feelings, worries and issues.
5. Find something in common
If you are looking for a building rapport technique that will work every time, then find something you both have in common. It can be anything from sharing a pastime to having been to the same school or college.
6. Pace them
Pacing someone means moving at the same speed and rhythm as others. You can do this by mirroring people's voice tone and speed, their body language movements, and their mental and emotional states. One of the best top ten tips.
7. Show empathy
Empathy means showing you understand what another person is feeling. When you do this, you break down the isolation that people often feel and create a powerful basis for building rapport.
8. Use their name
When you use someone's name in conversation, you immediately create a more personal connection with them. For maximum effect, use this technique sparingly.
9. See both sides to an issue
If you are building rapport with someone for the first time and there are issues to sort out, you make yourself more likeable when you let them know you see both sides to the issue, theirs and the other side's.
10. Like them unconditionally
Although you can act your way into rapport by using these top ten tips, you can't fake rapport. For rapport to be genuinely felt, you have to make your mind up to like the other person unconditionally.
Other Resources on Building Rapport
Here is a feature on building rapport in interviews.
Here is a youtube video on how to use mirroring when building rapport.
See features on building rapport in the full collection of ManageTrainLearn Communications products here.
Here's a link to other Top Ten Tips from ManageTrainLearn.