Hints and Links: Communications
Here is the 9th in our series of one-line hints and one-click links to help you master the skill of working with others. Below you'll find 10 key hints on Communications with 10 links to related Internet resources.
Communications Hint 1
"Imparting information effectively is the aim of one-way communication; sharing information in order to reach understanding is the basis of 2-way communication."
This course exercise will show you the difference between 1-way and 2-way communication.
Communications Hint 2
"The communications loop is the process of sending a message and checking that it has been correctly received."
Learn about the Transmission model of communication here.
Communications Hint 3
"A message can be badly sent or badly received."
In this lesson plan, you’ll discover the elements and process of effective communication.
Communications Hint 4
"According to research, managers at all levels spend about three quarters of their time communicating."
Find out how managers communicate in this 20-page book chapter.
Communications Hint 5
"Boss-speak is a form of boss-to-subordinate language that has hidden levels of meaning."
Have a laugh at boss speak on this link.
Communications Hint 6
"Much of the team leader's communication with the team is short and unplanned."
One of the best pieces of advice on running team meetings comes on this link from BNET.
Communications Hint 7
"All formal interviews can be structured around a beginning, a middle and an end."
Here is the single most effective management tool, the one-one-one conversation.
Communications Hint 8
"The grapevine is an important and surprisingly effective form of unofficial communications.
Find out from people-communicating why you need to pay attention to the grapevine at work.
Communications Hint 9
"Everyday communication between people can be increased by the number of simple strokes we give and receive."
This article from relationships-explained will explain what “strokes” are and why they are important.
Communications Hint 10
"The style of communication you use is determined by how much you want to be understood and how much you want to understand."
Discover your communication style in this inventory and analysis from occonline.
Communications Hint 11
"If you have to use a command-and-tell form of communication, it is best to soften your words."
Read Joel Spolsky’s original look at the Command and Tell communication style here.
Communications Hint 12
"The negotiating style of communicating meets people where they are."
Find out how persuading, influencing and negotiating skills are linked at this Kent University site.
Communications Hint 13
"The first step in persuading someone is to make them aware of a problem that requires them to change."
Scores of persuasive techniques on Bazil Osevin ’s blogspot here.
Communications Hint 14
"When we want to understand others, there is no other way to do it than to listen with all our heart and mind."
Try this tutorial on active listening from the beginners website.
Communications Hint 15
"Interpersonal relationships are about the level of giving, receiving and responding to information."
Here are more ideas on improving your Interpersonal skills from buzzle.
Communications Hint 16
"A number of non-verbal cues can leak information that someone may be lying, such as taking a little longer to answer a question."
Learn how to recognize common lying signals in someone’s body language here on blifaloo.
Other articles in the Hints and Links series
Customer Care
Training Skills
Leadership Skills
Assertiveness
Time Management
Influencing and Negotiating Skills
Counselling Skills
Facilitation Skills
Communications
Change Management