Monday 23rd September 02:33

Management Training News: w/c 20th December 2010

Management Training News: w/c 20th December 2010

This week, we have some great new feature items for you, starting with a reminder of what this time of year should be about in our last newsletter of the year, "T'is the Season to be Kind".

Other items in this week's "Management Training Features" include a look at one of the best management models ever, The Johari Window; the second part of our guide to free online courses at ManageTrainLearn; a tour of a truly outstanding website at Trans4mind; and the latest in our series of "7 Steps to Management Heaven", Service Style.

May we also take this opportunity to wish you all a Happy Christmas and a peaceful and prosperous New Year!

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"Tis the Season to be Kind"

01._santa_142It's a week to go before Christmas and we're well and truly into the frantic rush for last-minute presents before the big day. It's also the season for complaining.

Research tells us that more people complain at this time of year than any other. We go out for meals that don't live up to the billing and we complain. We buy gifts which don't do what they're supposed to do and we complain. We tire of the whole weight of expectation of Christmas and we complain.

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What is the Johari Window?

02._thejohariwindow03_142The Johari Window is a model for explaining the different ways people approach self-awareness and feedback. It was designed by two Californian psychologists, Jo Luft and Harry Ingham (hence Jo-Hari) and originally published in 1959. Originally, Luft and Ingham devised a psychological tool for self-help groups in which the subject and his or her observers were given a list of 56 adjectives.

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Free Product Showcase: MTL Online Courses (Part 2)

03._elearning_142Last week, we brought you the first 3 of our free online courses which were "Customer Complaints", "Influencing Skills", and "Working with Conflict". Now, we bring you 3 more which you can take a look at for free right now. Like all the online courses in this 100-strong collection, these courses are designed to give you the best interactive learning experience possible with Introductions, Aims, Self-assessments, a wide range of topics and quizzes, and, when completed, a certificate of completion. Here are the second set of free online courses.

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Personal Development Website Review: Trans4Mind

04._trans4mind02_142In this occasional series of great websites, Peter Shepherd's Trans4mind website is one of the all-time greats. The site is a personal development Aladdin's cave, full of wonderful discoveries that will help you explore your own potential. As Peter himself says, "On Trans4mind you'll discover an abundance of effective resources to aid your personal and spiritual growth. Learn how to heal yourself, be more successful, improve loving relationships and gain insights on life's great questions."

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7 Steps to Management Heaven: Service Style

05._servicestyleimgWhatever kind of customer service you offer - whether big or small, expensive or cheap, large-scale or small - do it with style. Style means doing things in your own special way -- with confidence, charisma, and class.

Here are 7 ways to put on your own style.

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