026. What Is Customer Care?

Instant and Accessible Learning

The "What Is Customer Care" online course is a self-paced e-learning course that will show you why giving outstanding service is essential for business success today. Skilfully designed to be accessible 24/7 from your IE or Mozilla browser, this online course will be valuable to anyone who wants to develop their skills in customer care and communications.

Learning at its Best

Like all the online courses in this series, "What Is Customer Care" is designed in 5 parts to mirror how people learn best. These 5 parts are::
· an Introduction, including a Welcome, Overview, Self-assessment, and Aims of the Course
· a series of Topics related to the subject with trainer introductions, models of important concepts, pop-up animations, "things to do" reminders, and key points
· a range of Quiz questions to test what you've studied
· a Review of Aims
· a final round-up including quiz scores and certificate of completion.

Topics in "What Is Customer Care"

In this online course, you'll learn some of the key topics in customer care and working with others. They include:
1. Defining Customer Care
2. Discerning Customers
3. The Customer is King
4. Customers and Quality
5. Back to the Middle Ages?
6. What Customers Expect
7. Value for Money
8. Meeting People's Needs
9. A Customer Is...
10. The Personal Touch
11. High-Tech, High-Touch
12. The Real Difference
13. That'll Cost You, Squire
14. Service and Reliability
15. Mass Customisation
16. The Wow! Factor

Complementary Products

To learn more about working with others in general and customer care in particular, subscribe to other customer care online courses or download the working with others topics in the MTL SkillBoosters and Step by Step Series. 

Price of this product: See below

Delivery Method:
This course is accessed online through your web browser and via links on your Order History page.

Subscription Length: 365 days
Subscription Price: £12.97

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