027. Customer Focus

Instant and Accessible Learning

The "Customer Focus" online course is a self-paced e-learning course that will show you why putting the customer at the heart of your business is essential for survival and success. Skilfully designed to be accessible 24/7 from your IE or Mozilla browser, this online course will be valuable to anyone who wants to develop their skills in customer care and communications.

Learning at its Best

Like all the online courses in this series, "Customer Focus" is designed in 5 parts to mirror how people learn best. These 5 parts are::
· an Introduction, including a Welcome, Overview, Self-assessment, and Aims of the Course
· a series of Topics related to the subject with trainer introductions, models of important concepts, pop-up animations, "things to do" reminders, and key points
· a range of Quiz questions to test what you've studied
· a Review of Aims
· a final round-up including quiz scores and certificate of completion.

Topics in "Customer Focus"

The topics that are covered in this online course will give you a thorough understanding of the issues in this aspect of customer care and working with others. They include:
In this online course, you'll learn some of the key topics in
2. A Mission to Serve
3. Core Values
4. Personal Missions
5. Key Beliefs
6. Policies and Contracts
7. Products and Services
8. Procedures
9. Systems
10. Customer-focused Jobs
11. Why We Have Customers
12. Types of Customer
13. The Internal Customer
14. Analysing Customers
15. The Customer Journey
16. Expectations
17. Joining
18. Phone Joining
19. Phone Talk
20. Using and Matching
21. Leaving and Reflecting
22. Re-Focusing

Complementary Products

To learn more about working with others in general and customer care in particular, subscribe to other customer care online courses or download the working with others topics in the MTL SkillBoosters and Step by Step Series. 

Price of this product: See below

Delivery Method:
This course is accessed online through your web browser and via links on your Order History page.

Subscription Length: 365 days
Subscription Price: £12.97

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