029. Customer Relations

Instant and Accessible Learning

The "Customer Relations" online course is a self-paced e-learning course that will show you how to build genuine and lasting rapport with your customers. Skilfully designed to be accessible 24/7 from your IE or Mozilla browser, this online course will be valuable to anyone who wants to develop their skills in customer care and communications.

Learning at its Best

Like all the online courses in this series, "Customer Relations" is designed in 5 parts to mirror how people learn best. These 5 parts are::
· an Introduction, including a Welcome, Overview, Self-assessment, and Aims of the Course
· a series of Topics related to the subject with trainer introductions, models of important concepts, pop-up animations, "things to do" reminders, and key points
· a range of Quiz questions to test what you've studied
· a Review of Aims
· a final round-up including quiz scores and certificate of completion.

Topics in "Customer Relations"

In this online course, you'll learn some of the key topics in customer care and working with others. They include:
1. Rapport
2. Building Rapport
3. Resonance
4. The Mirror Effect
5. Cues and Signs
6. The Visual
7. The Visual Sense
8. The Auditory
9. The Auditory Sense
10. The Kinaesthetic
11. The Kinaesthetic Sense
12. What We See
13. Preferred Actions
14. Body Language
15. Oops!
16. Pacing
17. The Co-operative Mood
18. Behaviour Breeds Behaviour

Complementary Products

To learn more about working with others in general and customer care in particular, subscribe to other customer care online courses or download the working with others topics in the MTL SkillBoosters and Step by Step Series. 

Price of this product: See below

Delivery Method:
This course is accessed online through your web browser and via links on your Order History page.

Subscription Length: 365 days
Subscription Price: £12.97

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