Saturday 04th July 11:02

17. Customer Service Champions

Deliver Customer Care Training Straight from the Box

The "Customer Service Champions" One-Day Course Plan is a fully-researched trainer's resource pack that will enable you to teach your trainees how to become champions of customer service. The resource pack consists of a course-ready Powerpoint file and a detailed Facilitator's Guide. Together, these two resources will enable you to deliver quality training to your team or organisation with minimum preparation, minimum research, and minimum cost.

Features of the "Customer Service Champions" Course Plan

The "Customer Service Champions" one-day course plan is built around the following 6 sessions:
Session 1: Introduction
Session 2: Group Exercise
Session 3: Service Delivery
Session 4: Moments of Truth
Session 5: The Customer Promise
Session 6: Review and Close

A High Level of Training Material

The "Customer Service Champions" Facilitator's Guide gives you all the detailed training material you need to become competent in this topic and deliver to a high training standard. The course uses 4 models, including "DELIVERY" and "Ichiban to Kaizen"; 4 worksheets, including "Magic Phrases" and "Keeping the Score"; and 6 exercises, including "First Impressions Last" and "Can I Be of Service?".

Complementary Products

Along with the "Customer Service Champions" one-day course plan, you can download "Profiting from Customer Complaints" and "Customer Service Excellence" and so complete the trio of MTL 1daycourseplans on Customer Care. You will also find a wealth of training material in the MTL E-Manual on Customer Care. If you want to create a fully-resourced library of one-day course plans covering all the major management and personal development skills, then why not download the complete set of 60 MTL 1daycourseplans as a MTL Bumper Bundle collection. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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