Customer Care: the E-Course

Inbox Learning

The "Customer Care" 10-Day E-Course is an email training course that will deliver all the key points of customer care direct to your inbox every working day for 2 weeks. Designed to be succinct as well as thorough, these emails will take you only a few minutes to read but are full of practical points that will immediately improve your skills in working with others.

Your 10-Day Programme

The aim of the "Customer Care" 10-day programme is to give you all the skills, tips, and techniques you need to deliver excellent standards of customer service.

These are the 10 lessons you'll receive:
Day 1: The Unbeatable Laws of Customer Service
Day 2: Ichiban to Kaizen
Day 3: Customer Focus
Day 4: The Customer Promise
Day 5: Customer Care Champions
Day 6: Customer Feedback
Day 7: Moments of Truth
Day 8: Building Rapport
Day 9: Customer Complaints
Day 10: Service Style.

What You'll Learn on this "Customer Care" E-Course

Here are some of the things you'll learn on this email training course:
· why you should roll out the red carpet for your "hundredaire" customers
· how to put "Ichiban" and "Kaizen" into your customer service strategy
· the 7 things you must do to keep your customer promise
· why the customer has to be at the heart of your business
· how to strike the right balance in your customer attentiveness
· the connection between staff satisfaction and customer satisfaction
· how 7 "moments of truth" can create customers for life
· the tips, tactics, and techniques of instant rapport
· how to turn shocking complaints into titanic triumphs
· why you must never settle for customer satisfaction when you can achieve customer delight.

A Reminder of How You Get Your E-Course

Once you click the link below, you'll be immediately subscribed into this course. You'll receive a Welcome email from us giving you further details of the course so be sure to look for it. If necessary, add the managetrainlearn address to your safe senders list. The first lesson will be sent to you tomorrow followed by further lessons for the whole 10 days. If you wish to cancel, you can do so at any time from the links in each of the emails.

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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