12. Interpersonal Skills

This one-day course plan will teach your trainees how to get the most out of every contact they have with others, whether they are customers, team colleagues, or others within and outside your business.

Built around the three key sessions of "Noticing Others", "Interpersonal Skills", and "Building Rapport", this course plan will teach your trainees the priceless skill of hitting it off with others.

The course uses 5 models, including "Levels of Closeness" and "Move Closer"; 5 worksheets, including "Playing Games" and "A Hospital Emergency"; and 6 exercises, including "Orange Aid" and "Two Truths and a Lie".

"Interpersonal Skills" will transform the way your trainees relate to others at work. The programme comes zipped as a 51-slide Powerpoint file together with a 42-page pdf Facilitator's Guide.

Price of this product: £39.97

Delivery Method:
This product can be downloaded directly from this site.