Thursday 02nd July 19:50

MTL E-Manuals: Customer Care

A Comprehensive Customer Care Training Resource

The Customer Care E-Manual is a comprehensive management training manual that will give you everything you need to train your team and organisation to develop their communication skills. With an easy-to-use interface, there are literally hundreds of resources in this E-Manual that you can use straight from the page, mixed or matched with other resources, or adapted for your own needs.

Develop Your Own Courses with the Customer Care E-Manual

The types of course you can develop with the Customer Care E-Manual are virtually limitless. Typically you can create courses in how to put the customer at the centre of your business strategy; how to create instant customer rapport; how to triumph with customer complaints; and how to transform your staff into customer care champions. Nor are you limited in the length of any courses you create as the training materials in this manual can be used for any length of course.

Features of the Customer Care E-Manual

Each of the management training manuals in this series is divided into 5 sections of original and ready-to-use resources. In the Customer Care E-Manual, you'll get:
· 65 A to Z topics
· over 120 quiz questions
· 35 training room exercises
· 26 ready-to-use worksheets
· over 90 quotations

Complementary Products

For examples of how the materials in this management training manual can be used in Customer Care course plans, download Customer Service Excellence, Customer Service Champions, and Profiting from Customer Complaints in the MTL 1daycourseplans series. You can also add other communication skills training manuals to your training library such as Presentation Skills and Communications or download the complete set of 20 MTL E-Manuals as a MTL Bumper Bundle collection.


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Price of this product: £24.95

Delivery Method:
This product can be downloaded directly from this site.