MTL Mini-Courses: Customer Care

Quick and Effective Learning

The "Customer Care Mini-Courses" are a set of Flash-based training courses that will give you a bird's-eye view of the key points of customer care. Attractively designed and easy-to-navigate, these mini-courses are ideal for those who want to develop their skills in working with others in a quick, inexpensive and effective way.

What You'll Get in the "Customer Care Mini-Courses"

In the "Customer Care Mini-Courses" you'll get the following programmes:

1. The Customer Focus. How to get inside your customer's skin. 6 topics including Remember Why Your Customers Buy, Experience the Customer Journey, and Put Your Customer at the Heart of your Business.

2. Moments of Truth. Learn how to transform each encounter with a customer into a memorable moment of magic. 8 topics including Always Say "Yes", Use Tact In Awkward Situations, and Give the Unexpected.

3. Customer Rapport. How to hit it off with every customer you serve. 7 topics including Create a Resonance in your Customers, Representational Systems, and Pacing.

4. Service Style. How to add that little bit of class that will have them bringing back their friends. 5 topics including Put On a Show, Create Loyal Customers, Put On a Happy Face.

The Mini-Courses Experience

The experience you'll get with the mini-courses from ManageTrainLearn is quite unique. Starting with an overview page where you can pick your topic, you'll then be able to navigate where you want to go with each page giving you an original illustration and distilled relevant learning points on customer care.

Complementary Products

Using this mini-course as your starting point, why not develop your learning in working with others further with an MTL Online Course, a one-page customer care SkillBooster, or related books in the Step by Step series. 

Price of this product: £6.97

Delivery Method:
This product can be downloaded directly from this site.

Add to basket