Wednesday 08th July 04:56

023. Active Listening

Listening to Understand and Respond

The "Active Listening" SkillBooster is the perfect way to boost your knowledge and skillls in assertiveness and so develop your competence in personal development. The attractively-designed one-page summary will show you why Active Listening is a feature of assertive people. It will also give you two versions of the same father-and-son conversation and why the active, or empathic, approach works so much better than the confrontational, or fear-based, approach.

Features of "Active Listening"

In this SkillBooster, you'll learn...
· what the letters in "active" listening stand for
· the difference between a conversation that fails and one that works
· why empathy is the key technique in successful listening
· how to respond when people don't live up to our expectations
· why empathic questions show you're listening
· the clever use of the "reflect-back" response
· why deep-down we all want to be heard and understood.

How to Use this SkillBooster

"Active Listening" can be used in numerous ways, for example as a handout, flashcard, or poster on an assertiveness training course or as a memory-aid for your own training or development in this aspect of personal development. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "Active Listening" and will complement your training in assertiveness and personal development are the online course in Managing Assertively; the mini-courses in Assertiveness; and the The Real Assertive You Step by Step Series. You can also collect other SkillBoosters in assertiveness such as Responding to Conflict and Managing the Boss or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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