Saturday 15th December 02:52

061. Customer Care

Putting the Wow! into Customer Service

The "Customer Care" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will show you why you cannot succeed at work without giving outstanding customer care. It will also explain why customers expect something special today and illustrate this with examples of truly remarkable service.

Features of "Customer Care"

In this SkillBooster, you'll learn...
· what is meant by customer care
· why customers want the personal touch
· how to make the customer feel like a king
· 7 reasons why customer care is important today
· how Jeff Bezos of Amazon sees his customers
· why customer service is the chief difference between today's businesses
· how to produce the Wow! factor in customer service

How to Use this SkillBooster

"Customer Care" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "Customer Care" and will complement your training in customer care and communication skills are the online course in What Is Customer Care; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as Service Style and From Ichiban to Kaizen or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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