Wednesday 15th July 10:16

062. From Ichiban to Kaizen

Creating a Passion for Customers

The "From Ichiban to Kaizen" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will show you why Japanese companies have led the world for so long in customer service. It will also give you 7 features of the Japanese approach and how they can be easily adapted in your own organisation.

Features of "From Ichiban to Kaizen"

In this SkillBooster, you'll learn...
· the meaning of Ichiban
· why you should aim to be the best
· the meaning of Kaizen
· why good customer service is a never-ending process
· 7 strategies that lead to customer excellence
· why Japan learnt to concentrate on service
· how to be a giant that knows how to dance

How to Use this SkillBooster

"From Ichiban to Kaizen" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "From Ichiban to Kaizen" and will complement your training in customer care and communication skills are the online course in What Is Customer Care; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as Customer Care and Quality or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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