Wednesday 15th July 10:29

066. The Customer Promise

From Customer Satisfaction to Customer Delight

The "The Customer Promise" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will show you want your customers expect from you and how you can deliver. It will also show you the importance of standards of service and why the key players in the customer promise are your frontline staff.

Features of "The Customer Promise"

In this SkillBooster, you'll learn...
· the 9 ingredients of the customer promise
· why you must look after the customer carer as much as the customer user
· why you should pay attention to the impressives of your business
· the defining factor in handling a problem
· why IBM's Tom Watson never worried about his factories burning down
· a simple rule in great service from Nelson Boswell
· how to turn constraints and conflicts into customer triumphs.

How to Use this SkillBooster

"The Customer Promise" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "The Customer Promise" and will complement your training in customer care and communication skills are the online course in Customer Focus; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as The Customer Journey and Customer Champions or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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