Saturday 04th July 03:53

067. Customer Champions

Delivering the Customer Promise

The "Customer Champions" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will show you what to expect from your customer champions. It will also use the mnemonic DELIVERY to explain 8 features and how these features impact on your customers' impressions of you.

Features of "Customer Champions"

In this SkillBooster, you'll learn...
· why staff are your most important factor in giving excellent service
· the 8 features of DELIVERY
· the one way to pick out your customer champions
· why you should give your customer front-liners authority to act
· the importance of valuing your staff
· how to balance concern for the customer and giving them space
· why you should roll out the red carpet for your everyday customers.

How to Use this SkillBooster

"Customer Champions" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "Customer Champions" and will complement your training in customer care and communication skills are the online course in Customer Focus; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as The Customer Promise and Customer Feedback or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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