Wednesday 15th July 00:22

068. Customer Feedback

Tell Us How We’re Doing

The "Customer Feedback" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will show you how to find out what your customers think of your product or service. It will also open your eyes to what you might be doing wrong and help you see things from your customers point of view.

Features of "Customer Feedback"

In this SkillBooster, you'll learn...
· 8 techniques for getting customer feedback
· why you must talk to your customers to know how you're doing
· the pulling power of outstanding service
· why you should never assume you know best
· the simple questions that every service company must ask its customers
· the simple way to find out how you're doing
· why you should listen to what your customers tell you.

How to Use this SkillBooster

"Customer Feedback" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "Customer Feedback" and will complement your training in customer care and communication skills are the online course in Customer Focus; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as Customer Champions and Moments of Truth or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

Log in or Create an account to access free product downloads.