Saturday 04th July 03:44

070. Building Rapport

Getting In Tune with Others

The "Building Rapport" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will show you how to build rapport with others particularly people like your customers and staff. It will also explain the key techniques in building rapport and why all of them require a focus on the needs and perceptions of others.

Features of "Building Rapport"

In this SkillBooster, you'll learn...
· the importance of rapport in customer service
· the one simple way to get others to like you
· why a tuning fork resonates to the same vibration
· how to match a lost child
· the secret to life's successful relationships
· how to pace those we want to like us
· why mirroring creates harmony between people.

How to Use this SkillBooster

"Building Rapport" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "Building Rapport" and will complement your training in customer care and communication skills are the online course in Moments of Truth; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as Moments of Truth and Sensing the World or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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