Wednesday 12th December 12:42

071. Sensing the World

Are You a Visual, Auditory, or Kinaesthetic?

The "Sensing the World" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will show you how you can hit it off with others by understanding their main representational system and replicating it yourself. It will also explain how you can detect others' main sensing state and use this to build better rapport.

Features of "Sensing the World"

In this SkillBooster, you'll learn...
· why it is necessary to lock into other people's representational systems
· how to tell if someone is a visual
· how to tell if someone is an auditory
· how to tell if someone is a kinaesthetic
· the meaning of "sub-modalities"
· examples of sub-modalities
· how to use representational systems to get on with others.

How to Use this SkillBooster

"Sensing the World" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "Sensing the World" and will complement your training in customer care and communication skills are the online course in Customer Relations; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as Building Rapport and Customer Complaints or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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