Wednesday 12th December 12:44

072. Customer Complaints

Turning Disaster into Triumph

The "Customer Complaints" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will show you how to handle any customer complaint you get. It will also give you a 7-step model for resolving a complaint and leave the customer feeling better than ever about your service.

Features of "Customer Complaints"

In this SkillBooster, you'll learn...
· the 4 things that a customer complainer wants
· why a customer rates being listened to as high as a solution
· the 7 steps of resolving a customer complaint with LASAGNE
· the first thing you should do when a customer complains
· why you should give your complainers something extra
· the % of complainers who actually complain
· why complainers will spread the word

How to Use this SkillBooster

"Customer Complaints" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "Customer Complaints" and will complement your training in customer care and communication skills are the online course in Customer Complaints; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as Sensing the World and Service Style or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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