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MTL Skills Collection: Customer Care
The MTL Customer Care Collection gives you the full range of customer care products from the ManageTrainLearn catalogue. These include the Customer Care E-Manual, the Customer Care Step by Step e-book, all Customer Care 1DayCoursePlans, all Customer Care Mini-Courses, all Customer Care Online Courses and all Customer Care SkillBoosters.
This is the biggest collection of customer care products that you will find and together they will allow you to master one of the most important skills in working with others as well as deliver these skills to others in your organisation. For organisations, this Skills Collection is an invaluable addition to a corporate resource library on working with others and will supply you with your customer care development needs for many years to come.
The titles in this Skills Collection are listed below. Click on the individual products for further details. This Skills Collection comes with a 30% discount over catalogue prices.
Price of this product: £169.60
Delivery Method:
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- 06. Customer Care
- "Step by Step to Customer Care" is a pocketbook training manual that will give you all the skills you need to become com...

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- MTL E-Manuals: Customer Care
- A Comprehensive Customer Care Training ResourceThe Customer Care E-Manual is a comprehensive management training manual that will ...

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- MTL Mini-Courses: Customer Care
- Quick and Effective Learning The "Customer Care Mini-Courses" are a set of Flash-based training courses that will give y...

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- 16. Customer Service Excellence
- Deliver Customer Care Training Straight from the Box The "Customer Service Excellence" One-Day Course Plan is a fully-re...

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- 17. Customer Service Champions
- Deliver Customer Care Training Straight from the Box The "Customer Service Champions" One-Day Course Plan is a fully-res...

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- 18. Profiting from Customer Complaints
- Deliver Customer Care Training Straight from the Box The "Profiting from Customer Complaints" One-Day Course Plan is a f...

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- 026. What Is Customer Care?
- Instant and Accessible LearningThe "What Is Customer Care" online course is a self-paced e-learning course that will sho...

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- 027. Customer Focus
- Instant and Accessible LearningThe "Customer Focus" online course is a self-paced e-learning course that will show you w...

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- 028. Moments of Truth
- Instant and Accessible LearningThe "Moments of Truth" online course is a self-paced e-learning course that will show you...

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- 029. Customer Relations
- Instant and Accessible LearningThe "Customer Relations" online course is a self-paced e-learning course that will show y...

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- 030. Customer Complaints
- Instant and Accessible LearningThe "Customer Complaints" online course is a self-paced e-learning course that will show ...

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- 061. Customer Care
- Putting the Wow! into Customer Service The "Customer Care" SkillBooster is the perfect way to boost your knowledge and s...

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- 062. From Ichiban to Kaizen
- Creating a Passion for Customers The "From Ichiban to Kaizen" SkillBooster is the perfect way to boost your knowledge an...

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- 063. Quality
- Getting it Right First Time Every Time The "Quality" SkillBooster is the perfect way to boost your knowledge and skillls...

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- 064. A Customer Strategy
- Putting the Customer at the Heart of Your Work The "A Customer Strategy" SkillBooster is the perfect way to boost your k...

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- 065. The Customer Journey
- Knowing What Your Customers Experience The "The Customer Journey" SkillBooster is the perfect way to boost your knowledg...

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- 066. The Customer Promise
- From Customer Satisfaction to Customer Delight The "The Customer Promise" SkillBooster is the perfect way to boost your ...

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- 067. Customer Champions
- Delivering the Customer Promise The "Customer Champions" SkillBooster is the perfect way to boost your knowledge and ski...

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- 068. Customer Feedback
- Tell Us How We’re Doing The "Customer Feedback" SkillBooster is the perfect way to boost your knowledge and skilll...

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- 069. Moments of Truth
- You are the Company and the Company Is You! The "Moments of Truth" SkillBooster is the perfect way to boost your knowled...

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- 070. Building Rapport
- Getting In Tune with Others The "Building Rapport" SkillBooster is the perfect way to boost your knowledge and skillls i...

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- 071. Sensing the World
- Are You a Visual, Auditory, or Kinaesthetic? The "Sensing the World" SkillBooster is the perfect way to boost your knowl...

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- 072. Customer Complaints
- Turning Disaster into Triumph The "Customer Complaints" SkillBooster is the perfect way to boost your knowledge and skil...

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- 073. Service Style
- Making Service Special The "Service Style" SkillBooster is the perfect way to boost your knowledge and skillls in custom...







