Wednesday 24th July 07:26

18. Profiting from Customer Complaints

Deliver Customer Care Training Straight from the Box

The "Profiting from Customer Complaints" One-Day Course Plan is a fully-researched trainer's resource pack that will enable you to teach your trainees to turn every customer complaint into a customer triumph. The resource pack consists of a course-ready Powerpoint file and a detailed Facilitator's Guide. Together, these two resources will enable you to deliver quality training to your team or organisation with minimum preparation, minimum research, and minimum cost.

Features of the "Profiting from Customer Complaints" Course Plan

The "Profiting from Customer Complaints" one-day course plan is built around the following 6 sessions:
Session 1: Introduction
Session 2: Group Exercise
Session 3: The Positive View
Session 4: From Complaints to Triumphs
Session 5: The "Let's Sort This Out" role-play
Session 6: Review and Close

A High Level of Training Material

The "Profiting from Customer Complaints" Facilitator's Guide gives you all the detailed training material you need to become competent in this topic and deliver to a high training standard. The course uses 5 models, including "The Value of Complaints" and "Why Customers Leave"; 5 worksheets, including "What Customers Want" and "Impressives"; and 3 exercises, including "A Fair Complaint".

Complementary Products

Along with the "Profiting from Customer Complaints" one-day course plan, you can download "Customer Service Excellence" and "Customer Service Champions" and so complete the trio of MTL 1daycourseplans on Customer Care. You will also find a wealth of training material in the MTL E-Manual on Customer Care. If you want to create a fully-resourced library of one-day course plans covering all the major management and personal development skills, then why not download the complete set of 60 MTL 1daycourseplans as a MTL Bumper Bundle collection. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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