Saturday 04th July 12:26

063. Quality

Getting it Right First Time Every Time

The "Quality" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will uncover the secrets of delivering quality to your customers. It will also contrast past approaches to quality based on inspection with new approaches to quality based on nil defects and show you how to get quality right first time.

Features of "Quality"

In this SkillBooster, you'll learn...
· 3 definitions of "quality"
· why quality is not a problem where your life depends on it
· the difference between old and new approaches to quality
· why you should never inspect your product or service
· how to eliminate defects from the start
· why getting things right solves the quality issue
· what you need to do in your organisation to put quality first.

How to Use this SkillBooster

"Quality" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "Quality" and will complement your training in customer care and communication skills are the online course in What Is Customer Care; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as From Ichiban to Kaizen and A Customer Strategy or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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