Tuesday 11th December 18:40

069. Moments of Truth

You are the Company and the Company Is You!

The "Moments of Truth" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will help you understand why every exchange between your staff and your customers is a moment of truth. It will also give you tips on how to make these moments of truth special and leave a favourable impression in the minds of your customers.

Features of "Moments of Truth"

In this SkillBooster, you'll learn...
· 7 ways to enhance your customer moments of truth
· the importance of always saying "Yes"
· where the word "tact" comes from
· the one thing you should always give your customers
· how to make your customers dependent on you
· why you should become a master of understatement
· how to deal with the little things that matter.

How to Use this SkillBooster

"Moments of Truth" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.

Complementary Products

Other MTL products that are related to "Moments of Truth" and will complement your training in customer care and communication skills are the online course in Moments of Truth; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as Customer Feedback and Building Rapport or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle. 

Price of this product: FREE!

Delivery Method:
This product can be downloaded directly from this site.

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