073. Service Style
Making Service Special
The "Service Style" SkillBooster is the perfect way to boost your knowledge and skillls in customer care and so develop your competence in communication skills. The attractively-designed one-page summary will show you how to go the extra mile to deliver outstanding customer service. It will also explain why you need to give people an experience they'll never forget and put service style at the top of your list.
Features of "Service Style"
In this SkillBooster, you'll learn...
· what the common currency for customer contact is
· why you should work with your customers like partners
· what John Wanamaker thought of his customers
· how to re-instate pride in workmanship
· the meaning of a "sincere" smile
· why you need to create living theatre and put on a show
· the one thing that we owe others.
How to Use this SkillBooster
"Service Style" can be used in numerous ways, for example as a handout, flashcard, or poster on a customer care training course or as a memory-aid for your own training or development in this aspect of communication skills. For professionals it is an ideal starting point for continuous professional development.
Other MTL products that are related to "Service Style" and will complement your training in customer care and communication skills are the online course in Customer Focus; the mini-courses in Customer Care; and the Wow! Customer Care Step by Step Series. You can also collect other SkillBoosters in customer care such as Customer Complaints and A Customer Strategy or download the complete set of 250 SkillBoosters as a MTL Bumper Bundle.
Price of this product: £2.97
This product can be downloaded directly from this site.