Customer Care
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Course Topics: Customer Care: 01. What Is Customer Care?
Course Topics: Customer Care: 02. Ichiban to Kaizen
Course Topics: Customer Care: 03. Customer Focus
Course Topics: Customer Care: 04. The Customer Promise
Course Topics: Customer Care: 05. Customer Champions
Course Topics: Customer Care: 06. Customer Feedback
Course Topics: Customer Care: 07. Moments of Truth
Course Topics: Customer Care: 08. Customer Relations
Course Topics: Customer Care: 09. Customer Complaints
Course Topics: Customer Care: 10. Service Style